FAQ

F.A.Q.

  • Free shipping for orders over $100.

  • For orders under $200, shipping cost is $15 via international Express Mail Service. Your package will arrive in 7-10 business days.

  • For express shipping via DHL, shipping cost is $30. Your package will arrive in 3 business days.

  • For overnight express shipping via DHL, shipping cost is $60.

You may exchange any purchase from Nagicia.com within 10 days of receipt. If you purchased your item at a Nagicia stockiest please contact them for further assistance. We do not offer refunds, however we are happy to assist with an exchange or online credit. All sale merchandise is final sale. We will not accept returns, or order cancellations on sale merchandise. Any items must be returned in new and resalable condition. Exchanges will be subject to shipping charges. If you would like to exchange an item(s) purchased from our website for different merchandise or online credit, please email customercare@nagicia.com. If approved, you will receive an email and detailed instructions stating how to return your item(s) to Nagicia. Please allow up to 5 business days to process your exchange.

Nagicia stands behind its merchandise with a 30-day warranty on products purchased from Nagicia.com. We are more than happy to handle repairs for issues resulting from company acknowledged/approved manufacturing defects within this 30-day period. Repair inquiries should be directed to our Customer Care. If your items are no longer within 30 days of the original purchase date, we offer repairs and plating services. Fees are determined on a case-by-case basis. For further information about these services, please contact our Customer Care. All repairs are subject to fees and return shipping charges.

Each piece of Nagicia jewelry is handcrafted and therefore delicate. Please use appropriate care avoiding direct and prolonged contact with water, lotions, perfumes & chemicals. Our jewelry is plated with 18K gold and may tarnish or wear off with normal wear over time. Use a jewelry cloth to gently wipe your pieces after each use so you can enjoy our beautiful jewelry for a long time. Excessive polishing is unnecessary and not recommended.

Nagicia bags are handmade with love. Variations in color and texture on the exotic skins and leathers are part of the natural characteristics of this bag. Please do not view these as flaws. All skins and leathers are skillfully tanned to the highest quality. We strongly recommend careful treatment of your bag to preserve its quality. Please avoid: getting it wet, over exposure to direct light and heat, and contact with oily substances, cosmetics or solvents. Care should be taken when wearing light colored clothing to prevent color transfer. The bag will change luster with daily wear as part of the authenticity of the leather. To clean: please wipe with a soft, dry cloth. When not in use, please store in the protective dust bag in a cool, dry place. Enjoy your bag!

All of our jewelry and handbags are designed and handcrafted in Bali with exacting standards, aesthetics and exceptional quality.