F.A.Q.

Manufacturing

All of our jewelry and handbags are designed and handcrafted in Bali with exacting standards, aesthetics and exceptional quality.

Certificate of Authenticity

Nagicia guarantees that all our jewelry meets or exceeds the highest standards of quality, styling, inspection and craftsmanship.

All materials are certified accurate and in compliance  with the standards of the Jewelers’ Vigilance Committee.

Repairs

Nagicia stands behind its merchandise with a 90 da7 warranty on products purchased from Nagicia.com. We are more than happy to handle repairs for issues resulting from company acknowledged and approved manufacturing defects within this 90-day period. Repair inquiries should be directed to our Customer Care: info@nagicia.com. If your items are no longer within 90 days of the original purchase date, we offer repairs and plating services. Fees are determined on a case-by-case basis. For further information about these services, please contact info@nagicia.com. All repairs that do not fall under our warranty are subject to fees and return shipping charges.

Jewelry Care and Cleaning

Each piece of Nagicia jewelry is handcrafted and therefore delicate. Please use appropriate care avoiding direct and prolonged contact with water, lotions, perfumes & chemicals. Our jewelry is plated with 18K gold and may tarnish or wear off with normal wear over time. Use a jewelry cloth to gently wipe your pieces after each use so you can enjoy our beautiful jewelry for a long time. Excessive polishing is unnecessary and not recommended.

Handbag Care and Cleaning

Nagicia bags are handmade with love. Variations in color and texture on the exotic skins and leathers are part of the natural characteristics of this bag. Please do not view these as flaws. All skins and leathers are skillfully tanned to the highest quality. We strongly recommend careful treatment of your bag to preserve its quality. Please avoid: getting it wet, over exposure to direct light and heat, and contact with oily substances, cosmetics or solvents. Care should be taken when wearing light colored clothing to prevent color transfer. The bag will change luster with daily wear as part of the authenticity of the leather. To clean: please wipe with a soft, dry cloth. When not in use, please store in the protective dust bag in a cool, dry place. Enjoy your bag!